Any reservations purchased from Nextep Tours constitute a binding agreement signifying your acceptance of, and your agreement to bind and follow the terms and conditions outlined below. Please read the following policies and procedures completely and ensure that you understand the conditions of travel.

GENERAL

You, the user, attest that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein.

CURRENCY

Prices are stated in US or Canadian dollars at rates in effect at time of publishing brochure, and are subject to change without notice. For additional info, please consult our website at www.nexteptours.com or call 438 558-2500.

Air Inclusive Special Package Prices include airfares specified, accommodations, meals as specified, sightseeing with Nextep Tours Representative, and/or local guides as specified, entrance fees as specified, arrival and departure transfers by coach (unless otherwise specified). Except for a price increase that is a result of government taxation, where there is an increase in the price of travel service by more than 7% after a deposit has been paid for the travel services, you have the right to cancel, but our liability will be limited to the refund of the purchase price of the travel services only.

Price does not include cost of personal/trip cancellation/baggage insurance, transportation of excess baggage, all items of a personal nature, gratuities for local guides, driver and tour gratuities and tour director and items not mentioned as specifically included.

Quebec Residents, please note that prices exclude the Quebec FICAV fund contribution of the $1 per $1000 of payment to the OPC.

PAYMENT

Reservation & Deposit: A non-refundable deposit of $500 per person is required to reserve space on the tour.   

For tours that include airfare, the balance of the tour is due 60 days prior to departure. Tours that are land-only, the balance of the tour is due 45 days prior to departure. A booking made within 45 days of departure requires full payment at time of booking. We reserve the right to cancel your booking if full payment is not received by due date. Taxes and Service Charges: All travel services are subject to various charges such as departure taxes, fuel surcharges, hotel service charges, government hotel taxes, visa fee, etc. The exact taxes and amounts vary by destination, product and season. These charges have been incorporated in the total tour price and for reference are shown separately as an amount. Prior to receipt of deposit payment, prices are subject to change without notice. Upon receipt of deposit payment, the prevailing vacation price will be guaranteed.

Credit Cards – eTransactions

For your convenience and to ensure secure transactions, we accept credit card payments. We accept eTransactions payments through banking institutions.

Credit Card Payments must be accompanied by a signed credit card authorization form, provided by and then forwarded to Nextep Tours offices.  In the event that the Customer’s credit card is not honored, Nextep Tours reserves the right to cancel the reservation. All efforts will be made to inform the Customer prior to cancellation of services.

Reservations are strictly personal, non-transferable and must be accompanied by a payment in full before documents are issued. All vouchers will be issued and forwarded to the customer 30 days prior to departure.

Cancellations and Refunds

Cancellations made prior to the final payment due date result in loss of deposit on file.

Cancellations made after the final payment due date are 100% non-refundable.

A written notice is required for any cancellation to take effect.

No reimbursements or refunds will be issued for unused travel services or any component of the package after departure. Refunds are not granted for bookings cancelled due to inclement weather or illness: these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available.

Guaranteed Departures

Nextep Tours reserves the right to cancel any tour departure due to insufficient participation and will consequently fully refund the customer the amount received on file. The customer hereby renounces any recourse against Nextep Tours as a result of this cancellation. Nextep Tours cannot assume responsibility for other costs or fees related to arrangements not made through Nextep Tours.

HOTEL ROOMS

We make every effort to ensure that the hotel information described online is current and accurate and updates are posted on our website when new information is made available. However, Nextep Tours cannot be responsible for any inaccuracies or omissions contained herein. Hotel information contained herein is provided as a guideline only.

With private services throughout, unless otherwise noted, Nextep Tours may substitute hotels for a similar or better category should this become necessary due to circumstances beyond our control. If this vacation is used for any reason other than leisure travel, some hotels may directly assess an additional surcharge during holiday, convention or special event time periods.

Meals provided in the tour are indicated as (B) for Buffet Breakfast, (L) for Lunch and (D) for Dinner. Meals not listed “as included” are at the participant’s expense.

FORCE MAJEURE

Nextep Tours and its suppliers cannot assume liability for any loss or damage resulting from an Act of God or any other Force Majeure Conditions or any other factors unforeseen that hampers Nextep Tours ability to fulfill any of its contractual conditions.

TRAVEL INSURANCE

It is highly recommended that you purchase Trip Cancellation Insurance before you complete the purchase of your Trip. Medical out-of the-country insurance is strongly recommended. Government, private health plans and credit cards provide either none or limited coverage while travelling outside of the country. Nextep Tours can offer you a complete travel insurance package, including medical and hospital, trip cancellation and interruption, and lost baggage. Most insurance companies do have exclusions in their coverage. Pre-existing medical conditions and pregnancy are not insurable. High-risk activities such as skydiving, parachuting and Bungee jumping may not be covered by the insurance. If you are currently ill, your doctor should give you the authorization to travel out of the country. Read and understand the eligibility rules, limitations, exclusions and definitions of the insurance you have before venturing abroad. Extra travel insurance can often be purchased. 

This contract permits price increases. However, no price increases are permitted after the customer has paid in full. If the total price of the travel services is increased and the cumulative increase, except any increase resulting from an increase in retail sales tax or federal goods and services tax, is more than 7 percent, the customer has the right to cancel the contract and obtain a full refund. OPC clients of Nextep Tours are fully covered by the Office of Consumer Protection fund in the event of a default by any travel supplier, no matter where he resides, even outside of Quebec, provided the client has contributed to the FICAV Fund.

TRAVEL DOCUMENTS

It is the passenger’s responsibility to obtain information and to have in their possession all travel documentation (such as passports, visa, where applicable, etc.) required by the relevant governmental authorities. Failure to have proper travel documents will result in denied boarding and automatic cancellation of your reservation without refund.

Prior to making a booking and for more information on mandatory travel documentation, see:

http://www.travel.gc.ca/

EXCLUSION OF LIABILITY

Nextep Tours has put all efforts to ensure that the descriptions provided on this website and its brochures are up to date. Nextep Tours does not guarantee that the website or brochure will be error free or complete. Nextep Tours makes arrangements with air carriers, hoteliers, cruise lines, local tour operators and other independent parties to provide services to the customer. Although Nextep Tours puts great effort in selecting its suppliers, it has no control over them and cannot be held responsible for their omissions, faults, actions or negligence, or that of their employees or sub-contractors, nor for any loss or damages suffered as a result thereof. As such, their liability is limited by their respective tariffs, conditions of carriage as well as international conventions and arrangements. 

RESPONSIBILITY

Nextep Tours (herein referred to as “the Company”), gives notice that all tickets and coupons issued by the Company and all arrangements for transport or conveyance or hotel accommodations are made by the Company as agent upon the expressed condition that the Company shall not be liable for any injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason or by defect in any vehicle, or through the act or default of any company or person engaged in conveying the passenger, or in carrying out arrangements of the tour(s), or otherwise in connection therewith, or of any hotel proprietor or servant. The Company and/or associated companies accept no responsibility for any losses, additional expenses, distress, disappointments or frustrations, whether physical or mental, resulting from delays due to medical breakdowns, changes in flight, train, or other services government refusal to issue you a visa, your failure to obtain any relevant advice, your health problems or your disabilities existing prior to, arising during or as a result of your travel, weather, strikes, force majeure, quarantine or other causes or acts of God. All tour itineraries and fares may be affected by alterations, of service of the various countries or by other causes.

The right is reserved for the Company to withdraw any tour announced in this program, substitute hotels, and to make such alterations in the itineraries as may be found necessary for the convenience of the parties and the proper execution of the tour(s). Such right is also reserved to decline, to accept or to expel any person as a member of any tour at any time whose conduct is deemed incompatible with the interest of the tour group. The company also reserves the right to cancel the tour prior to departure. In such case, full refund of all payments will constitute full settlement with the passenger. The airlines concerned are not held responsible for any act, omission or event during the time passengers are not on board their planes or conveyance. The passenger’s contract in use by the airlines concerned, when issued, shall constitute the sole contract between the airline and the purchaser of these tours and/or passenger. Any and/or all transportation companies herein mentioned shall have or incur no responsibility or liability to any travelers aside from their liability as common carriers. In no event shall any party be liable for consequential damage. Your reservation with the Company for any travel arrangements with Nextep Tours confirms that you have read, understood, and agreed to each and all of the above conditions and limits on responsibility.